Returns and Refunds
At Struct, a product once bought cannot be returned. However, in the following scenarios it is possible to exchange the product:
Manufacturing fault: We only accept returns in case the product received is damaged or incorrect. While we maintain the strictest quality control at Struct, we will proceed to replace your garments if there is a product defect for which we are responsible. Send us an email at firstname.lastname@example.org
Once your return is received, we will send you an email to notify that we have received your returned item. After running a quality check of the returned items and on approval of any manufacturing defect for which we are responsible we can provide you with a replacement depending on availability. Please make sure the tags are intact for a smooth process. Any returns without the tags will not be accepted.
Incorrect size : We can exchange items if the garment received is of an incorrect size and doesn’t fit you as per your requirement, once we receive the piece back from you. In case the product is not available in the required size we can can provide store credit for the same. If you need an exchange for a different size because of sizing issues, send us an email at email@example.com.
Please make sure the tags are intact for a smooth process. Any exchanges without the tags will not be accepted.
Returning items by post or courier.
If you return your item(s) by post or courier, please email us at firstname.lastname@example.org with your name, address, order number and reason for returning the item(s).
Ensure your items are securely wrapped and don’t get damaged in transit.
Struct cannot be held responsible for any items lost in the post. It is advisable that you send any item for return to us by registered and signed-for courier. Please keep all tracking details of the parcel until we confirm receipt of it.
FOR INTERNATIONAL ORDERS
Unfortunately we do not accept returns or exchange on international orders. International Orders can be cancelled within 24 hours of placing the order. Please email us at email@example.com for any cancellation requests.